Susan Santoro

1/7/25Hilary Sisson

Google Review

Susan went above and beyond to make my dream of a waterfront home come true. Susan is detail oriented, professional and knows how to get the job done. On top of it all Susan also has a professional to handle everything from plumbing to handyman to local restaurants and shops. I couldn’t have had a better experience buying a home.

11/23/24Muriel Sargolini

Google Review

It was a pleasure working with Susan and her team. They were very knowledgeable and made selling our home extremely smooth. We listened to suggestions, and it paid off. Our house sold very quickly. She was always there to answer every call when we had concerns or worries. Thank you!

11/18/24Terri Guidone

Google Review

I would highly recommend Susan Santoro if buying or selling a home! The knowledge and experience she brings to the table is simply unmatched.

11/1/24Matt Farley

Google Review

Susan was incredible with the sale of my house. She kept me well informed and was easily contactable throughout the whole process. She let me know what I needed to do, and then just handled everything else from start to finish. Would definitely recommend her.

10/20/24Peter Stevenson

Google Review

Susan, went above and beyond expectations. She always kept me informed.
I will recommend Sue to everyone.

9/16/24Sarah Grudberg

Google Review

I can't recommend Susan highly enough. She handled the sale of our family home. She gave us great advice about how best to maximize the return on the home, which is lovely but had some deferred maintenance. She answered my call right away, was available to help us quickly, and was always easy to reach. She is direct, open, energetic, kind, and warm. Her broad experience in the market gives her a practical wisdom that we found to be so helpful. Susan is great - give her a call.

9/7/24Marissa King

Google Review

Susan is the absolute best! She has an incredible understanding of the market, is a pleasure to work with, and is second to none in getting things done. She helped us get our house ready to sell and got it sold quickly and painlessly all while we were largely out of town. She truly goes above and beyond. You couldn’t hope for a better realtor.

8/9/24patti ferrick

Google Review

8/7/24Chaz King

Google Review

Great experience! Super helpful and persistent. Her experience assists in a very smooth home buying process

7/31/24Sammy Pallotto

Google Review

I could not of asked for a nicer agent than Susan. She was professional and caring about how we went about selling my house.

Thank you so much

7/23/24Siba Haykal

Google Review

Susan is by far the best agent in CT. We first met Susan through our agent in Canada. He did extensive research and identified her as the most prominent agent in CT. She has an exceptional reputation. The best thing about Susan is despite being super busy, she makes you feel like you are her only client. She is always available and her work ethic is impeccable. She worked tirelessly to help us find our beautiful new home. She is professional, incredibly knowledgeable and will guide you through every step. She shows up at every step which is quite honourable for an agent. She also has multiple contacts in the business from contractors, to insurance brokers and they all respect her and her work ethic. Without a doubt, I would recommend her to anyone. Most importantly, she is a kind and beautiful person. We are so grateful to have worked with Susan and look forward to working with her again on more opportunities.

7/16/24Andrea Koch

Google Review

Susan truly is the best! She is knowledgeable, professional and knows the market. I have used her in the past and can honestly say I will never use anyone else! She sold our house in 2 days. I have referred many people to her and everyone agrees. If you are looking for the best realtor…stop looking and call Susan Santoro. You can’t go wrong!

7/15/24Lani Lindstrom

Google Review

Susan and her team made the entire process of buying our home stress-free and, dare I say, enjoyable? In such a competitive market, I truly believe it was her expertise and guidance that led us to submit the winning offer.

6/24/24Bruce Jacobs

Google Review

Since Sue had done such great work for our family in the past, I asked for her help selling my parents' house, which they had designed, built and lived in for 67 years. She went right into action and was able to get the housse ready to list and then sold -well above asking price- in an amazingly short amount of time. But, beyond that, she foundbuyers who would treasure the house and create their own precious memories in it. Thank you Sue!

6/22/24Shahyan Rehman

Google Review

Susan was fantastic to work with. She provided expert input on the status of homes we were seeing and potential updates we could make. In addition, she has someone (often multiple recs) for everyone you might need in the process (lawyer, inspector, mortgage agents etc) that makes reaching out to people and getting quotes super easy!

6/18/24Charles Hodgson

Google Review

Susan helped my wife and I purchase our first home in Hamden CT. She is extremely knowledgeable about all aspects of real estate and is always available to answer questions, give her advice and guide her clients through the process. She was especially helpful with referrals to Mortgage brokers, lawyers etc. If it ever comes time to sell, Susan will be the first person we call.

6/7/24H

Google Review

I just closed on the house today. It has been a two year journey. Susan was with me practically from the beginning. She was so patient with me and never pressured me to see a house I was not interested. She is kind, very knowledgeable and loyal. I love her! She is the best in her field!

5/16/24Shanna Alexander

Google Review

My husband and I have known Susan for many years. She has helped us purchase a home, and most recently sell, as we are moving out of state. Her knowledge of the market and methodical listing strategy landed us 10 offers on our home, and a sale price over asking that was more than either of us ever thought was possible. Susan is the best of the best, and we would recommend her to anyone who is in need of a realtor. We wish that she could come with us to our new state to help us purchase a home there!

4/1/24Kai Waechter

Google Review

Susan was wonderful to work with! Her experience and knowledge helped guide us through the home buying process. I would highly recommend employing her services for your realestate needs!

3/15/24traci bands

Google Review

Working with Susan and her team was a great experience! Sold our house within a week… above asking price. Would highly recommend her!

3/15/24Giuli Cerro

Google Review

We asked Susan for help in finding our first home. We had been looking for a year so we were not feeling optimistic about the process, however after our first phone call, we knew we were in the best capable hands.
Within 48 hours, she told us about houses soon to hit the market, and she had come up with a strategy for success. She got us into our dream home in no time and helped us draft a competitive offer that would stand out in a bidding war. Needless to say, we got the house!
As first time homebuyers, we had no experience in the process, Susan was super patient walking us through the inspection and closing, we always felt in good hands and supported.
I would recommend Susan to anyone and everyone seriously looking for their next home in the area! Thank you a million times!

3/12/24jason pentland

Google Review

Susan did a great job representing our property. We were dealing with a death in the family and managing the property from 9 states away. Susan was excellent at communicating throughout and the entire process was seamless. We accepted an offer above asking price 3 days after listing and closed in 3 weeks. Could not have asked for a better experience during a trying time for our family.

3/3/24Ed Monestime

Google Review

I recently had the pleasure of working with Susan to purchase a new home, and I cannot recommend her services highly enough. Our situation was particularly complex and involved a concurrent sale.

Throughout the entire process, Susan demonstrated exceptional knowledge, professionalism, and unwavering dedication. She took the time to thoroughly understand our needs and preferences, patiently explaining each step of the process and ensuring we felt comfortable and informed every step of the way. Her guidance and expertise were invaluable in navigating the complexities of our purchase.

Thanks to Susan's expertise, support, and tireless efforts, we were able to successfully navigate a challenging situation and ultimately find our dream home. We are incredibly grateful for her guidance and would not hesitate to recommend her to anyone seeking a top-notch realtor.

1/23/24Maureen Schaetzl

Google Review

Susan was the perfect real estate agent for our difficult house sale. She was always available to talk and was a great resource and help throughout the sale. Very knowlegeabel and always willing to work hard to get the job done. Highly recommend!

1/9/24Gary Doyens

Google Review

Susan worked with us in our renovation and sale of an investment property. Sound advice, very helpful in color, design issues were critical to our project. As we completed work, her market analysis were key to right pricing. Great service and market/industry knowledge. Sold in a week.

12/2/23Chloe Zimmerman

Google Review

My husband and I were referred to Susan separately by two friends and we could not be more grateful - we had an absolutely outstanding experience with her and her team! She went above and beyond, using her seemingly endless connections to secure us the perfect home. She was always available to talk to us, and her unparalleled patience guided us through a tough market. Always prioritizing our best interests, she made our first-time home buying journey a joy. She and her team are a pleasure to work with – we couldn't recommend her more highly!

11/8/23N C

Google Review

Susan is an exceptional! She will walk you through every step in selling your home and walk you the purchase of your new home. Susan is always available, she cares, listens and makes sure your comfortable every step.

An encyclopedia of knowledgeable contacts to help you along the way.

Simply the Best!

11/3/23Angela Mack

Google Review

Susan Santoro is an extremely knowledgeable professional whose experience and attention to detail make all the difference!

11/1/23Whit Mack

Google Review

The best, most professional and most knowledgable realtor I've ever worked with.

9/6/23simren sangha

Google Review

We worked with Susan Santoro who is phenomenal- knowledgeable about the area, excellent contacts for home inspection to mortgage to insurance. She listened carefully to what we needed and guided us in the purchase of a perfect property for our family. She is definitely the best.

8/18/23Nishant Mishra

Google Review

Thank you Susan for helping us buy the house. I am grateful for everything you did. My best wishes to you. Nishant

8/5/23Richard Hellthaler

Google Review

Susan was great with our real estate dealings. Both as a buyer + a seller. She is considerate, listens to your concerns, helps you figure out both buying + selling issues, is right there to help you whether you’re deciding on the placement of flower pots or moving a couch. She has a cheerful attitude + always makes you feel good, even if the situation isn’t a positive one. She’s just an all around great realtor, contact and most important person. We’d use or recommend her to anyone! Thanks Susan

7/31/23Rebekah Stein

Google Review

Susan is amazing! She knows all of the ins and outs of Connecticut real estate, and was so patient and helpful in the selling of our house. I recommend Susan and her team to anyone looking to buy and sell in Connecticut.

7/31/23IJ Kim

Google Review

I first searched for the best real estate agent who recently sold a property near my home (Woodbrdige CT). I wanted someone who was very active and knew the market I lived in and who had long long experience in the field.

Susan Santoro was on the top of the list. She had endless listings on her hands. I first thought she could be too busy to put her time in for my house. But as soon as I met her for our first meeting I had to sign with her.

We couldn't be happier with how we were treated and worked with Susan. She was extremely responsive and very pro-active on communicating with us, from the sale of our house to the purchase of our new home. I wish I could find some criticism to help her better herself in her career, but I honestly can't think of anything that she could have done differently or better for us.

Her preparation, the understanding of our market, the buyer’s needs, her professional history, the reason why I had to sign the agreement with her goes on and on. I signed for selling my home and buying our new home.

Selling and buying a home takes a lot of steps to complete. You need people to take care of little and big things with those steps. Susan had all the right people to solve the things as soon as they arise.

I now consider Susan a friend and would highly recommend her to anyone that is searching for a new home or selling. Thanks again to Susan Santoro and the Susan Santoro Team for being such a pleasure to work with.

7/27/23JED

Google Review

Susan Santoro is the best! I first met her when she showed me the property I eventually purchased. She walked me through the entire buying process and would keep me posted on the progress. I have never met such a dedicated agent. She is the "Shining star" of Real Estate Agents" Don't hesitate to contact her if you are looking to buy or sell your home! JED

7/13/23Andrew Cox

Google Review

There are not enough superlatives to describe Susan. Put simply, she is just the very best! She is genuine and personable. Very attentive to detail. Excellent communicator. A wealth of knowledge about everything real estate. Has a long list of people and contacts for all the adjunct services that come with buying or selling a home. She makes time for you, regardless of the time of day. 100% recommend her and her team. My wife and I are so grateful for all of her wisdom throughout our home-buying experience. Honestly, we will be sad to see less of her now that we are homeowners!

7/3/23Nikhil and Bhumika Jain

Google Review

From the moment we met, I knew Susan was the right person to sell our very first home. She is very experienced, has a wealth of real estate knowledge and is extremely successful and efficient at what she does. There is a reason she is one of the most productive agents in the county as well as in the state! I was impressed with her from the moment we met. She came to see the house prepared with market research, her own impressive statistics, asked very genuine questions to become intimately familiar with the property and came up with a plan to sell the place expeditiously. She becomes invested in each property she sells and works extremely hard as we would get emails, texts messages and phone calls as late as 11 pm on some days! She was present for as many showings as possible and made it a point to go back after hours to make sure the place was spic and span for the next day of showings. She is always readily available and almost always responds within 30 minutes if unable to answer right away. We got multiple offers above asking on our home within days of entering the market, and while those didn’t pan out, she offered sound advice on how to proceed until we got the best and right offer for our home. She is an absolute pleasure to talk to and working with her was the best decision we could have made for our home!

7/1/23Srikant Rangaraju

Google Review

Susan is just amazing. She goes above and beyond.
She worked with us to buy a house in Woodbridge CT in a very tough market. We were out of state, and she worked with our schedules to get everything lined up very efficiently. It also helps that she is super well connected which makes logistics so much easier to navigate. 100% recommended.

6/17/23Oluwakemi Adesina

Google Review

We worked with Susan on finding our first home. Susan has a lot of knowledge and was helpful as we went through the home buying process for the first time.

We worked with Susan for over a year. Initially, we told her our goal was to buy a home as fast as possible, but due to the market and our limited budget we were out-bided during our first attempt. Susan remained in contact- she and her team curated a customized list of homes as they came on the market and gave us a more realistic view on the homes in the area we could afford.

Susan is very knowledgeable about all the technical things and aspects of a home and very honest and realistic about what needed work and what didn't as we went into our second, active round of searching. Again, we told her our goal was to buy a home as fast as possible, (with even more limited time than the first attempt) and she made that happen!

Susan was very responsive and answered all of our many questions! On the plus side, she knows a lot of people in the area that are also very crucial to the process (mortgage broker, underwriter, lawyer, etc- you name it!) I also appreciate how she listened and developed a strategy based on our needs. She really knows the New Haven market inside and out; She not only helps you find the perfect home but also guides you in finding the perfect property that you can resale in the future, thus optimizing your return on your investment.

We really enjoyed working with Susan and so lucky that we were connected with her. She truly is top in the field and well known and respected amongst other realtors!

Thank you so much Susan!

-T&K

4/25/23Adam Pittman

Google Review

Susan Santoro was an incredible realtor for helping us sell our home. She offered a high-level of professionalism, attention to detail, kindness, and kept us informed along each step of the process. In fact, she helped us sell our home within a week of meeting her, stayed late to help us prep for pictures, and had a website made for our home within a few days. Susan garnered a wide-range of interest in our home leading to around 75 individuals at the 2-day showing and over 20 offers all at or above asking in just one weekend! In the end, Susan's expertise paid off. She helped us secure a cash offer that was $75,000 over asking and a 2.5 month lease back free of charge. I cannot recommend Susan Santoro and her team enough!

4/19/23James Giles

Google Review

THE BEST AGENT I HAVE EVER WORKED WITH. Susan found us a rental house in September 2022, and a place to buy in April 2023 on the CT Shoreline. UNPARALLELED KNOWLEDGE of the area and market. EXCELLENT COMMUNICATION from when we first started looking through to closing day and beyond. GREAT TEAM supporting her work. Hopefully we'll stay put for a few years, but when it's time to sell, we will be calling Susan.

4/19/23Elspeth Hill

Google Review

Susan is an OUTSTANDING AGENT. She met us about 18 months before we eventually closed, when we were interviewing for jobs in CT. Invaluable counsel during a tough real estate market, she navigated us through finding a rental home, and putting in offers on two houses, the second of which we had accepted. Exceptional communication throughout, excellent team, and knowledge of the area and market is second-to-none. HIGHLY RECOMMENDED!

4/7/23Deborah Moniz

Google Review

Susan and her team are amazing people to work with. Susan is very detailed and knows the market. I would recommend her and team to everyone because they are the best. I appreciate her professionalism, kindness, and passion for the business. Susan has help to sell a couple of houses for us. Also,helped my brother buy a house. If I could give her more than 5 stars then definitely would do that because she is that special. Thank you again for everything.

3/27/23Colleen Burkle

Google Review

Our friends recommended Susan to us when we started our house hunting journey and we are so grateful they did! As first time home-buyers, we were very overwhelmed with what seemed like a daunting process. Susan walked us through each step of the process, explaining every detail so we could make the most informed decisions. She was very easy to get in contact with and was incredibly flexible with our teacher and nurse work schedules. We couldn’t have been in better hands and highly recommend her!

3/12/23Risako S

Google Review

We met Susan through our colleague's referral. On the first phone call with us, she took the time to get to know us and what we were looking for, and tailored the home search to fit our needs. We didn't know much when we started the search as first-time home buyers, but Susan made the journey as informative and fun as possible. She is extremely experienced, knowledgable and well-connected within the CT shoreline community. She was always very responsive to our email/text inquiries and provided honest feedback and answers to our questions. We appreciated her warmth, professionalism, honesty, and candidness. It was a pleasure working with her, and we are so happy she helped us find our dream home!

3/1/23Toby Poccia

Google Review

Susan Santoro is a realtor who puts forth 110 % of herself when working with you. She’s extremely knowledgeable of the market and guided and advised us every step throughout the process of selling our parent’s house which was a daunting task. Her passion in what she does is evident through her attentive, warm approach - great listener, communicator, advisor, and personable. Thank you Susan for working with us and for making this a pleasurable transaction.

2/27/23Jay Diamond

Google Review

Susan was a top-notch professional - she has perfected "follow-up and follow-through"; also, friendly, pleasant, empathetic and up-beat...refreshing in this day and age!

2/1/23Elizabeth Cai

Google Review

Susan is incredibly experienced, knowledgeable, and detail oriented. Great problem solving skills and the best advocate/partner we could hope for. Thanks so much for helping us land our dream home :)

1/31/23Jamie Bruce

Google Review

We were so incredibly grateful for Susan's partnership in the entire home-buying adventure. We appreciated all that she brought to the process -- from the promptness of her responses to our questions to her confidence and leadership, sensitivity and passion. She was excited for us and with us; she had a genuine investment in our emotional journey!

1/18/23Louise Vannoorbeeck

Google Review

We just completed a condo closing upon our return to CT. We notified Susan once we returned and had a list of wants and needs when we first met with her. She was extremely reponsive and had extensive knowledge and suggesions for areas to consider. After a few short months we were able to close without incident largly in part to her continual communication with both us and the seller - we cannot thank her enough for all of the help, advice and patience. Now on to our Connecticut Tour #2 - well done Susan!

12/30/22Christina Morrin

Google Review

12/28/22Paul Perrotti

Google Review

Working with Susan was a wonderful experience. Her commitment to her job with her experience and expertise made selling our home a pleasant experience. Her team/staff were on point and a pleasure to work with. Sue went above and beyond what we expected and sold our home for the value that we believed it was worth. We highly recommend that if you are planning on selling your home you reach out to Sue.
Thank You Again Sue!
Lisette and Paul Perrotti

12/24/22Oliver Karam

Google Review

Susan Santoro was amazing! She went above and beyond to find our new home. She was so responsive to our late evening questions and provided us with the best advice. She was such a fantastic advocate. We are beyond grateful!

12/15/22Elliott Gordon

Google Review

I wish I could give Susan ten stars. She is an amazing person to have on your side and helped us find the perfect home. I would absolutely recommend her to anyone who needs a local expert who knows how to navigate the crazy market we are all in.

12/6/22Conroy Baltzell

Google Review

This was my first time buying a house so I'm not entirely sure how the process is supposed to go, but with Susan it went well. We got a great house and did it relatively easily without getting too overwhelmed. This was especially challenging since we did everything remotely except for one visit but she made sure to have several good houses lined up to see in our short visit.

12/6/22diane spinato

Google Review

Susan is everything anyone would want in a realtor. She brings a high level of knowledge and professionalism while at the same time being a nice, approachable person. Our house was sold in a short period of time for over asking and it was a pain free experience. I highly recommend Susan. We also worked with Susan's colleague Kate Esposito, and everything here applies to Kate as well!

12/5/22Walter Kilpatrick

Google Review

Susan Santoro sets the industry gold standard. There is no better way to describe the experience of working with her. Not only is she the most professional Realtor in the greater New Haven/Shoreline region, she compliments that professionalism with compassion, effectiveness, and efficiency. We are currently in one of the most competitive and challenging housing markets to date. Susan works tirelessly to help you navigate all of those challenges. She understands the anxiety that can be associated with buying a home and instinctually knows how to care for both the buyers and sellers, and minimizes that anxiety as much as humanly possible. I have never seen someone communicate as effectively as Susan. She keeps the entire team (Lender, Attorney, Buyer/Seller) on task and updated. It is quite frankly a joy to not only work with her but watch her work as well. There is no one else I would recommend as your Realtor than Susan Santoro.

On a personal note, I am an anxious person by nature. Susan instinctually knew when to push me and when to hold back. She understood how much time to give me to make decisions (and these are big decisions) and wen to say it is time to either move forward or move on to something else. Her patience knows no bounds and her work ethic is second to none. I felt cared for during this entire process and she was the reason for that. I ended up with the Townhome of my dreams because of her and will always be grateful for this experience.

12/1/22Rebekah Stein

Google Review

Susan is amazing! I have only positive things to say about my experience working with her. My husband and I were buying essentially remotely (buying in CT, living in CA). Susan was incredibly accommodating, communicative, and so, so helpful. She has really great insight into what is the best fit for our needs, she's incredibly personable and proactive about contacting us with anyone we needed contact to. With her help, in one short week I was able to find the perfect house for our needs.

10/27/22Patricia Gagliardi

Google Review

Susan is the BEST! She handled everything for us and found us our dream home, our forever home! We are so grateful for her time and patience. She never rushed us or tried to push us in any direction. She was always available and really knows this business. She got us top money for our home and helped us get a fair price for the home we purchased. If you need a realtor, she’s hands down the best choice.

10/22/22Lindsay McAlpine

Google Review

We were so lucky to work with Susan. She is highly responsive and professional. Her experience, contacts, and eye for detail are invaluable. Our deal could have fallen through several times, but Susan always knew how to handle each road bump. We recommend her very highly!

10/5/22Leron Joseph

Google Review

Susan is seriously the best at what she does and an absolutely amazing person! As first time homebuyers and non-native Connecticut residents she helped guide us every step of the way. She is incredibly knowledgeable, professional, very well-connected and respected which worked in our favor. She is very responsive and patient as she took her time to answer all of our questions. We would not have gotten our dream home if it was not for her. We are very thankful to have worked with her. It was truly a pleasant experience in this crazy market.

9/29/22Vanessa

Google Review

Susan was introduced to us through a mutual friend. She contacted us promptly after inquiry and immediately got started on our home search! Within the first week we had multiple showing appointments and we were able to find our perfect home a few days later! She is well connected and very knowledgeable about all things real estate and beyond. She guided us through the home inspection, appraisal, and lawyer process. She knows exactly what questions to ask and had our best interest at heart always! She is so responsive and made out home buying process easy to navigate. Susan was an absolute pleasure to work with and I would hire her again in a heartbeat.

8/9/22Elaine Gast Fawcett

Google Review

Susan is amazing realtor and lovely, engaging person. She knows the market, the area (Guilford/Madison was where we were searching), and is an absolute pleasure to work with. We always felt like she had our best interests in mind, was totally "on it" every step of the way, and was comfortable waiting with us until we found the right home for us (instead of just trying to make a quick sale). She worked tirelessly on our behalf. And she effortlessly kept our kids busy/entertained at times so we could focus on touring each house (and our kids absolutely adored her!).

Susan is also extremely knowledgeable about all of the technical systems and aspects of a home (furnace, radon, foundation, roof, HVAC, water, well/pump, generators, oil, etc). She was our trusted partner as we evaluated homes, and very honest/realistic about what needed work, what didn't, etc. throughout the process. She gave us her honest opinion, and didn't try to needlessly influence us in any direction.

We'd definitely use Susan again, and highly recommend to anyone looking for a new home for themselves or their family.

7/17/22Vinay Rao

Google Review

We worked with Susan from May 2021 to May 2022 during the toughest housing market and found her to be very professional, honest, hardworking, knowledgeable, personable, eating to talk to and get advice from. She has many years of experience and can advise on putting in competitive offers. She also cares about the well-being of her clients and listens to what matters most to us in a house and in our future lives. Would highly recommend.

7/14/22Mackenzie Norman

Google Review

Can’t recommend Susan Santoro enough! Great personality, always available, and has excellent communication. Gets things done quickly and efficiently. She picked up on what we wanted right away and wasn’t over bearing or pushy. She even found us a nanny and bought our daughter a cute closing present. Definitely a people pleaser. 10/10 recommend.

7/2/22Dave and Janice Jin Hwang

Google Review

Susan is a great realtor. She helped us buy our home in Guilford 10 years ago and then helped us sell again this year. Throughout both transactions she was knowledgeable, supportive, super responsive, and an excellent communicator. We highly recommend her!

7/2/22Jiean Heifetz-Li

Google Review

Couldn't ask for a better experience than the one Susan was able to deliver. In a crowded housing market, Susan was able to find our dream home!

6/6/22Linh Le

Google Review

I highly recommend Susan as a realtor to anyone looking to buy a home in New Haven or its surrounding towns! Susan is extremely knowledgeable about the area and the real estate business and is very responsive. She is an incredible partner in the home search process and I can't recommend her enough.

6/2/22Matt Fleming

Google Review

Susan is wonderful! I used her to buy and sell our home. She is extremely detail oriented, knowledgeable about everything involved in the home buying and selling process, and very easy to work with (communicative, excellent listener, thoughtful).. This was our first purchase and eventual home sale and she walked us through every step with grace. She listened to us and made recommendations when needed but we felt heard and never forced to do anything we didn't want to do. She has an uncanny understanding of the market forces and is tireless in helping her clients achieve their goals. I could not recommend Susan and her team more!

5/27/22Zach Racow

Google Review

Best realtors in the state! I just closed on a recent property which is probably the 10th one they’ve helped me and my family with. Sue and Kate are extremely attentive and provide the best guidance for you whether you’re buying or selling. They get back to you extremely quickly and always let you know what’s going on throughout the process. I wouldn’t use anyone else.

5/19/22L. P.

Google Review

Susan is the best realtor you can ever ask for. She is very sharp with a lot of experience, very professional and always looks out for your best interest. My husband and I can vouch for her since she helped us when we bought our home and with the sale of the same home for a phenomenal deal!

When we were ready to sell our home because of our move, we thought selling directly would be less painful for a reasonable price. But Susan convinced us that our house was worth more. It turned out that it was $100,000 more! Thank god we listened to Susan. Her marketing plan was on point with the pictures and website all professionally done. We had multiple bids and we were in contract on the 3rd day of showing. We couldn’t have asked for anything more. So if you are ever in doubt, just trust Susan. She is the best!

5/18/22Susan Gleason

Google Review

Phenomenal realtor and team! After months of getting outbid, we switched to Susan and her team. Within a few weeks, we were under contract on a house! I could not have asked for a better team- Susan and Kate were east to work with and extremely responsive no matter what time of day! Highly recommend!!

5/15/22Balaji Rao

Google Review

Susan is a wonderful realtor. She is very friendly and experienced. We were new to home buying and yet the entire process was made simple and easy because of her expertise. She answered all our questions promptly and was a good advocate for us. Would highly recommend her to anyone buying a house.

5/11/22Michelle Pheng

Google Review

We heard so many great things about Susan and she did not disappoint. Her realty experience and knowledge really showed during the entire staging, listing, and closing process. She was always reachable, responsive, and very honest with what she thought would work best. We are so thankful to have had her as our listing realtor, and we look forward to having her find us our next dream home!

Matt & Michelle Chown

5/10/22Chrissy Milanese

Google Review

Susan was wonderful to work with. She's extremely knowledgeable about the market, is very responsive, and has great connections that made the home buying process stress free. We highly recommend Susan!

5/7/22Amy Kang

Google Review

Susan and Alicia knew what we wanted maybe even better than we did!! We our so excited to move into our new home.

5/2/22William Andreycak

Google Review

In a market that is so tumultuous and unforgiving, working with an ally like Susan was invaluable.

At each stage in the process, Susan served as a wealth of knowledge, an advisor, a consultant, a negotiator, and, frankly, a fighter. She knows markets at the most granular level, is adept at matching preferences with potential properties, adopts your best interests as her own, asks insightful questions, and explains the complexities of the housing market in understandable terms. She has built tremendous relationships with folks across markets and the functions within them, and is adept at negotiations and value assessments.

We can say with certainty that we would not have landed our dream home without Susan and we recommend her to others in the strongest possible terms.

4/28/22Greg G.

Google Review

Susan Santoro is a highly professional and seasoned Real Estate Agent. From our very first conversation to closing the purchase of our new condo she has guided us every step of the way. Not only that, she is a delight to work with. She treated us like we were family members. Very highly recommended.

4/27/22Parker McPepe

Google Review

Susan was upfront, efficient and quickly earned my trust in the entire process and key decisions. I would highly recommend her to other home sellers!

4/17/22Stephanie Stocker

Google Review

As first time homebuyers we were a little nervous about starting our home search, especially in this market. Susan explained every step of the process (sometimes multiple times!). She was both honest and uplifting throughout the process and she worked tirelessly day and night to get the most competitive offers in within our budget. We couldn’t be happier with our experience and we highly recommend her!!

4/16/22Andrea Miller

Google Review

Susan is a treasure, we had an outstanding experience. I recommend working with her with all my confidence and support. First she is an all around expert in her field, she knows real estate inside and out, she has great relationships with local agents and people in the filed, she knows the area like the back of her hand. It gave us so much ease to work with someone we could trust. Finding a house in this environment can be really challenging and Susan understood what we were looking for and helped us get there creatively and effectively. We also really just enjoyed our time working together. We love our new home and will stay in touch with Susan as our family continues to grow into it.

4/4/22Yvonne U

Google Review

Susan was a blessing to us! From the very first day we spoke on the phone, we connected with her energy and could sense that she would support us. She told us, "I go all out for my clients" and she did not disappoint. In this intense market, Susan was by our side every step of the way and always available. As first time homebuyers, she was patient and took her time to answer our questions and carried us along the way. We shared many laughs together and felt both special and cared for by her. It was a whirlwind journey with many hurdles and Susan did not waiver in her faith that we would find our perfect home. Thank you so much, Susan! YOU ARE A REAL ONE! If you're looking for a top-notch, reputable, honest real estate agent, look no more, Susan Santoro is your person :)

4/3/22Lauren Howson

Google Review

Susan was an absolute pleasure to work with. Her knowledge and expertise are unmatched and we really trusted her judgement.

4/3/22Roy Mazzacane

Google Review

Susan and her team were tasked with selling our very unique and quirky business/residential property in Hamden during a time of high saturation of business properties on the market. They showed the property many times by thinking of different and creative ways the building could be used. They sold the property with expertise and we had the utmost confidence in them throughout the sale process. Susan’s knowledge of the business is unmatched and she would be the absolute go to the next time around.

3/7/22Jennifer Kim

Google Review

Susan came highly recommended by many of my work colleagues and she did not disappoint! She is very dedicated and passionate about her work and it shows in her ability to advocate strongly for her clients. When our house offer was first declined, Susan persisted and was the first to find out that the original buyer backed out. She immediately put together a new offer and it was accepted! We couldn't be more thrilled with the outcome and look forward to growing into our new home. Thanks Susan!

3/1/22Lindsay Martins

Google Review

Working with Susan was absolutely spectacular. She was incredibly knowledgeable and responsive throughout our journey to find our first home. We would like to thank her for making the process of buying as easy as possible. We would HIGHLY recommend working with Susan!

3/1/22Mitch Collum

Google Review

Susan came highly recommended to us after helping my fiance's family with a number of houses. From the start she took the time to understand what we were looking for, helped us understand the market and our options, and was incredibly professional and personable the entire time. We ended up with the perfect house and Susan went above and beyond to make sure everything went as smoothly as possible. If you're looking for someone the make the home buying process as enjoyable and frictionless as possible, work with Susan!

2/1/22Zach Shepherd

Google Review

Susan is the absolute best, could not recommend someone more highly! She and her team were always available and helped us through the daunting process of buying our new home. An accepted under asking offer in this market is all you need to know!! We are in the perfect home.

1/22/22Ken Lin

Google Review

Susan is simply the best anyone could asking for in the current market. From the second my wife and I met with Susan, we knew that Susan will be able to assist us with finding our dream home. She went over in details with what my wife and I wanted. Susan was very responsive, kind, professional and FUN. Her knowledge of the area and experiences in housing market is astonishing and truly invaluable. She made the home buying experience straight forward for my wife and I. She calmed our nerves whenever needed, and provided guidance on closing our first home! THANK YOU SUSAN

1/21/22Joanne Chernes

Google Review

We had lived in our current home for 27 years We were apprehensive about the decision we made and the home buying process. Susan Santoro made the process so much better. She was professional, knowledgeable and supported us thru the whole process. She was always available for all the questions and the concerns. We couldn’t be happier!

12/3/21C T

Google Review

Susan Santoro Group are great to work with and very professional !!! We had our house on contract in 24 hrs and the process was very smooth!! Highly recommended, you won’t be disappointed. 😊

11/16/21Ariane Racow

Google Review

Sue is a professional leader in her field. She is friendly, kind, and hard working. Have used her for both personal and business purchases and sales. She is knowledgeable and knows what needs to be done to make the sale. Love Sue as both a friend and an Agent.

11/11/21Angelica Mack

Google Review

Susan is the best of the best. She knows the market and strategically listed my home to get me the best sale. 15 offers in 36 hours speaks for itself! You will not regret choosing Susan and her team to sell your home.

11/5/21Angelica Caro C

Google Review

It was my pleasure to work with Susan, she help us despite this pandemic circumstances, to find a nice home for our family. I will keep in my heart Susan. Thank you very much fir your help, persistence and for not judging us. It was a very hart time and you care about us.

11/5/21Mags DePetris

Google Review

10/12/21Kelly C

Google Review

We cannot say enough about about how great Susan Santoro is. Not only does she make herself available, she makes you feel like you are her only client. From the recommendations regarding staging, to the support provided Sue is a realtor you can count on to get the job done.

10/1/21Stefanie Zassman

Google Review

Susan is the absolute best!! We put all of our trust in her to help us find out first home and she found us the perfect house. I’ve recommended Susan to all of my friends and coworkers. She was so helpful, responsive, and really felt like she had our best interest in mind! Thank you, Susan!

10/1/21John Abella

Google Review

Susan is the consummate professional. Her vast experience in the real estate industry permeates through the entire home selling process from researching the value of your home, staging its attributes, and showcasing its appeal. I would strongly recommend her to anyone who is considering selling or buying a home. You could not have a better realtor helping you navigate through the home selling or buying experience.

9/20/21Gabriela Julia

Google Review

Susan was a pleasure to work with! She was honest, knowledgeable, and on top of everything! She gave us great advice as first time homebuyers. She was always available and responsive! Susan made us so comfortable throughout the entire process and we will be recommending her to all of our friends!

9/9/21Jennie Perry

Google Review

Susan is Professional and Friendly Representative who knows the business quite well. I have always been impressed with Susan and will continue to do business with her and her team.

9/7/21Verena de Havenon

Google Review

Susan was such a pleasure to work with! During a tumultuous market, an out-of-state move, and a pretty tight timeline, Susan made our relocation from UT to CT as smooth as possible, finding our family the perfect home! Not only did she take the time to explore the local towns and neighborhoods with us during a barely 48 hr visit, she proved to be incredibly responsive, personable, professional and “on it”, making us feel very comfortable purchasing our home via virtual tour only! We look forward to our new adventure on the East Coast, and meeting up with Susan again as fellow locals!

8/24/21Remy

Google Review

8/9/21Hyojeong Lee

Google Review

We just purchased our house in Connecticut remotely. Susan helped us to go through this painful process. She is very easy to work with, knowledgeable, and responsive. We don't think we could have done it without her. I will definitely recommend her to my friends.

7/26/21Dayna Brandoff

Google Review

Dear Susan,

Today, thanks to you, we can finally say “we’re home!” We are so grateful to you for knowing just what we were looking for (even before we knew ourselves!) You walked our family through this process - guiding and teaching all along - and it was your knowledge and persistence that has us here today — in the perfect town and the house of our dreams. We are so excited to begin this next chapter of our lives here as your neighbors and friends.

With all our love and thanks,
Dayna, Randy, Tess and Finn

7/12/21Sowmya M

Google Review

Susan is amazing to work with. She was referred to us by a friend and glad we signed up with her. She knows all there is to know about real estate in Connecticut. After one conversation with her we felt comfortable and confident. Best is she answers her phone and messages at all times! If you are looking for a coveted location/ bidding war she is the go to person. Her optimism and enthusiasm never wavered from start to finish. Enjoyed working with her.

6/30/21Abby Cutler

Google Review

Where would we be without Susan?! When we first met her 5 years ago, my husband and I were newly married and in the midst of our medical training. She helped us find and purchase our first home together — expertly shepherding us through a tight negotiation with the reassurance and patience that any (first-time, especially!) homeowners deserve. She remained a friend and trusted resource as we grew our family and built our careers — always ready at a moment’s notice with the best tips, industry contacts and advice. Need a painter? Call Susan. Need a plumber? Call Susan. Need a gutter guy? Susan knows! (And she’ll get back to you within the hour.)

When our careers took us out of Connecticut, we again turned to Susan to sell our house. This past spring, in the wildest of markets, she guided us through every last detail of preparing our home to list. A single day of showings later, we had three competitive offers over asking price and a timeline that worked for us. We couldn’t have asked for a better outcome — or a more pleasant experience. Thank you, Susan, from the bottom of our hearts! Your future clients are so lucky to know you.

6/29/21Ashlee Ard

Google Review

We bought our first house with Susan Santoro and then 8 years later sold our house with her. She is fantastic and I always recommend her to friends who are buying or selling in the area. She is so professional and knows exactly what she’s doing. We emailed her several times during those 8 years for advice on how to improve our house for future resale. She is excellent with children and so personal, remembering details of our family even after years of not seeing one another. We were so grateful for the way she talked us through the recent offers made on our home and explained things so clearly to us. We are always singing her praises! Thank you, Susan!

6/27/21Drew Cameron

Google Review

Susan helped us buy our first new home and was with us from start to finish. She really went the extra mile and I would strongly recommend her to friends and family.

6/26/21Fionna Feller

Google Review

My family and I had a cross-country move from Arizona and was so glad that Susan helped us find our dream home. She was responsive, reliable, attentive, and professional but I think what puts her above the rest of other realtors were the extra mile she took to secure this property in this extremely competitive market (May 2021) and how she advocated for us throughout the entire process. I had great confidence and trust that she would be able to find our home despite us not being in Connecticut throughout the process. We are overjoyed with our new home!

6/22/21Brittney Dioneda

Google Review

Susan was such a pleasure to work with! She always made herself available to us throughout our buying process at any time of day or night. She is very obviously well connected within the New Haven community and works with some of the very best professionals in the area. She really takes the time and effort to fully understand what her clients are looking for in a home, and when you find your dream home she has the expertise to advise you on how to structure your offer in a way that will set you up for success. I will definitely go back to Susan when selling and buying a home in the future.

6/15/21Ethan DeFord

Google Review

Susan is fantastic at her job. She's very knowledgeable, while making it accessible to clients. She's very engaged and accountable, keeping everyone on time and to task. She's very savvy about the market and practices involved in buying and selling a property. But most importantly, she understands that this is an intimate and enduring event, and she does a wonderful job of matching the client to a *home*. Susan is definitely someone you want in your corner.

6/15/21Queenie Yuen

Google Review

6/6/21Richard Chernes

Google Review

6/4/21M M

Google Review

Simply The Best. I have bought and sold more than 10 homes in 3 states. Susan Santoro is the perfect real estate agent. She sold our property in Connecticut while we were 3,000 miles away. She is extremely responsive and very hard working. If you are looking for a smart, elegant, honest and hard working real estate professional, call Susan.

6/2/21Alisa Germaine

Google Review

Working with Susan was great! She is very responsive and as she got to know our tastes and wants she was able to proactively book appointments for properties in this competitive market so we didn't lose out on any opportunities. We were very comfortable voicing our opinions and needs with her and I'd highly recommend her to anyone for an excellent and successful experience.

6/2/21Steven Germaine

Google Review

Excellent, aggressive and knowledgeable real estate agent. Made herself available at all times and if she couldn’t make it to a showing always sent another member of her team for her. Had great suggestions about getting the house ready for showings. We used her to sell and buy homes in a difficult environment. Overall, great service and would recommend her to anyone!

6/2/21Alex Neifert

Google Review

We were looking to purchase a home on very short notice. Susan got us in looking at places right away and helped us place a successful offer in a competitive market. She was incredibly efficient and truly wonderful to work with!

5/22/21Jeff Chaffkin

Google Review

5/20/21Sandra Chen

Google Review

Working with Susan is an absolute joy . . . she is someone who regularly thinks outside the box and helps you get the best sale price for your property as well as helping you negotiate the purchase of a new place. Her responsiveness, professionalism and kindness is refreshing (and very rare these days) and we would highly recommend her to anyone considering the sale or purchase of a property.

5/17/21Linda Chaffkin

Google Review

Susan is the best of the best!!! She expertly guided us through every aspect from preparation of of our house for sale to the inspection and closing. She is experienced and knows every aspect of the process and has her finger on the pulse of the real estate market. Our transaction was completed from listing to closing in about 6 weeks. There were many issues along the way that were anxiety provoking for us. Susan calmly and expertly guided us through everything. She is a tireless worker, and would work on issues for us late into the night and on weekends. Susan was always available and was unflappable-we knew there was nothing that could come up that was beyond her scope. We recommend Susan Santoro enthusiastically and with no hesitation. THE VERY BEST!!! Thank you Susan🥰🥰🥰🥰

5/3/21Kacey Way

Google Review

Susan is the absolute BEST! Even as one of the busiest and most successful realtor’s in CT you will feel like her ONLY client. The way she prioritized our family during this process made us feel important, heard, and appreciated. Susan will start as your realtor but she will quickly become your friend! If you are looking for a realtor that cares about your needs you need to work with Susan. She will make a daunting process enjoyable and even fun! Susan- thank you for finding us our forever home, we are so grateful!

3/9/21Stephanie Michalopoulos

Google Review

Susan Santoro has been the most exceptional realtor we could’ve asked for. Buying our dream home turned out to be a shockingly smooth process and she made us feel comfortable and taken care of throughout it all. 5 stars in all areas.

3/4/21Aeran Kim

Google Review

Susan Santoro is the best! She helped us with the purchase of a beautiful historically significant home in Connecticut. With Covid restrictions and rising home prices, we were expecting to pay top dollar for a house. In addition, doing it all virtually from Los Angles didn’t make things any better. Amazingly, Susan made the process very smooth. We closed in 45 days without any hiccups. She negotiated a great price and we ended up with the “perfect” house in a great neighborhood.

Susan is highly experienced and dedicated real estate agent who always keeps her clients interests in mind. She is extremely thorough and diligently makes sure all faucets of a transaction are attended to. I now consider Susan a friend and would highly recommend her to anyone that is looking for a new home.

3/3/21A J

Google Review

We were searching for our first home for several years and Kate showed enormous patience and skill in showing us approximately a billion homes in that time, often at short notice, inconvenient times or off-the-beaten path locations. When we finally found the right one, they were a huge help through the inspection and all other phases, ensuring everything went smoothly. We really appreciate the attention and kindness they showed us. I highly recommend this group!

1/9/21James Cacopardo

Google Review

Susan Santoro and her team were very professional, on time for each encounter and true beyond my expectations! I would recommend her and her team highly!

1/8/21Megan Nosol

Google Review

Susan is a diamond in the rough.

We were referred to Susan after a terrible experience with another CT realtor that resulted in us losing our trust in the realtor profession. My husband and I were nervous and hesitant to work with another realtor, but we needed to find a new home in order to relocate, so there was no way around it. From the first day that we worked with Susan, she showed us through her actions that she was worthy of our trust. I am the kind of person who prefers actions, not words, when it comes to building rapport with me. Instead of offering her opinions on houses we were interested in viewing, she provided us with the facts and figures, which we really wanted and needed in order to make informed decisions. She is an excellent communicator and she is respectful of our time. She was available when we needed her, answered our questions with patience and thoroughness, and she and her team did a lot of footwork to ensure we had all the information we needed to understand everything about the home we purchased. Ultimately, Susan's professionalism and integrity are the top two reasons why I would highly recommend her to anyone looking for a realtor in CT. Without a doubt, I would work with Susan again.

I am not a trusting person, so when I write a review like this for someone, it means I think very highly of this person. If you're looking for a trustworthy, business savvy, organized realtor, you need Susan Santoro.